Privacy Policy of Shipmozo

Please read this privacy policy carefully while accessing or using the website/mobile application of Shipmozo or any other platform/tool developed by the Company or for availing of any services provided by the Company. By accessing or using the Platform, you agree to be bound by the terms described herein. By indicating your acceptance of this privacy policy on our application/website, you hereby consent to the collection, processing, usage, and transfer of your personal information (including sensitive personal information) in accordance with this privacy policy.

Introduction and Consent:

­­­Shipmozo, operated by [Tensor Logistics Private Limited], requires users to agree to the Privacy Policy when accessing or using its platforms or services.­­
●  This Privacy Policy (“Privacy Policy”) applies to the use or access of the domain name/website https://www.Shipmozo.com/, Shipmozo’s mobile application, and any other platform/tool developed by [Shipmozo] from time to time. The Privacy Policy constitutes an integral part of the agreements/terms and conditions of use between [Shipmozo] and its users/customers. The website, mobile application, and platforms/tools (bothonline and offline) developed by Shipmozo are referred to as the "Platform."
●  By using Shipmozo platforms, users consent to the collection, processing, usage, and transfer of their personal information, including sensitive data.
● The Platform facilitates more efficient e-commerce related to various technology services, including but not limited to logistics management, checkout services, early COD services, and other services the Company may provide to its users from time to time, whether online or offline(“Services”).
● The Services are available to individuals who have agreed to become users of the Platform in accordance with the Platform’s terms of use, as may be amended and uploaded by [Shipmozo] from time to time.

Scope:

● Sensitive Personal Data or Information refers to personal information such as:
○  Passwords
○  Financial details (bank accounts, credit/debit card information, or other payment instrument details)
○  Information about physical, physiological, or mental health conditions
○ Sexual orientation
○  Medical records and history
○  Biometric data
○  Any other data related to these categories shared for service provision.
○  Data/information that is freely available in the public domain or provided under laws such as the Right to Information Act, 2005, does not qualify as Sensitive Personal Data or Information.
● Personal Information:
○ Name
○ User ID
○ Email Address
○ Address (including country and ZIP/postal code)
○ Gender
○  Age
○  Phone Number
○  Password chosen by the User
○  GPS data
○   Financial account information (bank account details, GST certificate, PAN Card, etc.), and transactional information related to transactions where the Company is involved.

Purpose of Collecting Information:

●       Internal Record Keeping:
○ Allow users to use services on the Shipmozo app/website and fulfill contractual obligations with the Company.
○ Enable users to initiate and complete transactions on the Shipmozo platform.
○ Manage user accounts and provide customer support.
○ Process payments related to transactions and perform ancillary services.
○ Respond to users' comments, reviews, and queries to improve services.
○ Communicate important notices and changes to the services offered.
○ Track order status, processing, and delivery.
●  The information is collected for purposes such as user registration, identity verification, order processing, customizing user experience, technical administration, improvement of services, billing, customer support, and legal compliance.
● The data is also used for business intelligence, research, fraud prevention, and to provide personalized content and advertisements.
●  Any other purpose necessary to provide the services that you have opted for.

Disclosure and Transfer of Information:

● By using the platform, users consent to the Company disclosing their personal data or information to third parties unless explicitly disagreed upon by the user.
●  The Company may disclose/transfer user personal information to governmental authorities, judicial institutions, or other entities as required:
○ Under applicable laws, rules, and regulations, or by orders of relevant authorities;
○ To protect and defend the rights or property of the Company;
○ To prevent fraud and credit risks;
○ To enforce the Company's Terms of Use, including this Privacy Policy;
○ When deemed necessary to protect the rights of the Company or others.
● Personal information may be shared with third-party service providers, governmental authorities, and affiliates for service provision, legal compliance, and protection of rights.
● The Company may also share relevant data with its affiliates, subsidiaries, or group companies for the purpose of facilitating service provision. The Company will ensure that these entities adopt reasonable security measures to safeguard user data.

Security Practices:

● Users have the right to access, modify, and delete their personal information, which has been voluntarily provided by them to the Company.
● Users can withdraw their consent for data usage, but this may result in the discontinuation of services.
● Users are under no obligation to provide personal information to the Company. Any personal data provided is done so voluntarily.
●  If users withdraw consent for the usage of their personal information, the Company reserves the right to discontinue services associated with the information collected.

Retention of Information:

● Personal data will be retained only as long as necessary to provide services and ensure legal compliance.
●  Sensitive personal data will not be retained longer than required for lawful purposes or under applicable law.
● In case a user cancels or withdraws their registration, the Company will retain personal information for a period of 180 days after cancellation, as required by law.
●  Non-personally identifiable data may be retained indefinitely.

Prohibited Activities:

● Users shall not upload, display, modify, publish, transmit, store, update, or share information that:
○ Belongs to another person without authorization;
○  Is defamatory, obscene, pornographic, invasive of privacy, or harassing;
○  Infringes on intellectual property rights;
○ Violates any applicable laws.
●  The Company reserves the right to terminate services for violations of this policy.

Termination:

● Shipmozo reserves the right to immediately terminate your use of services if:
1.  The user breaches any terms of this Privacy Policy;
2. The Company believes, in its sole discretion, that the user’s actions may cause legal liability or are contrary to the terms of service.

Updates to the Privacy Policy:

● This policy may be updated periodically, and users will be notified of significant changes.
● Users are advised to review this page periodically for any changes.
●  Continued use of the services constitutes acceptance of the updated Privacy Policy.

Complaints and Grievance Redressal:

● Users can report concerns or breaches of this Privacy Policy to the designated Grievance Officer.
●  The Data Protection Officer will address grievances expeditiously, but within one month of receipt of the grievance.

Contact Information for Grievance Redressal:

Name – Simran Kalra
Phone Number - +917375000072
Email - hello@Shipmozo.com